1. Order Cancellation
1.1. The Buyer may cancel the order within [duration, e.g., 3 business days] after the Seller’s written confirmation. The cancellation request must be notified to the Seller in writing (via email or official letter).
1.2. If the cancellation request is made before production or shipment has started, the Buyer will not incur additional fees, and any advance payment will be refunded within [duration, e.g., 7 business days].
1.3. If production or shipment has already begun, the Buyer is responsible for covering the Seller’s [production, logistics, etc.] costs, which will be communicated to the Buyer at the time of the cancellation request.
1.4. Cancellation is not permitted for custom-made products (e.g., rubber parts tailored to the Buyer’s specifications) once production has started.
2. Return Conditions
2.1. If the delivered products do not meet the order specifications (e.g., wrong product, defective product, incomplete delivery), the Buyer may request a return within [duration, e.g., 7 business days] from the delivery date.
2.2. The return request must be submitted in writing (via email or official letter) to the Seller, specifying the reason for the return in detail.
2.3. Products to be returned:
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Must be in their original packaging, unused, and undamaged.
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Must be accompanied by the quality certificates and invoice provided by the Seller.
2.4. The Seller will inspect the return request within [duration, e.g., 5 business days]. If the products meet the return conditions:
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A full refund will be issued to the Buyer (within [duration, e.g., 7 business days]).
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Alternatively, at the Buyer’s request, a product exchange will be arranged.
2.5. Returns will not be accepted in cases of user error, misuse, or damage caused by the Buyer.
2.6. Shipping costs:
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In cases of defective or incorrect product delivery, return shipping costs will be borne by the Seller.
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For returns under the Buyer’s right of withdrawal, shipping costs will be borne by the Buyer unless otherwise specified.
3. Force Majeure
3.1. If the Seller is unable to fulfill the order due to force majeure (e.g., natural disasters, war, strikes, raw material supply disruptions), the Buyer will be notified in writing. In such cases:
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The Buyer may cancel the order, and any payments made will be refunded within [duration, e.g., 7 business days].
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The parties may mutually agree to postpone delivery.
4. Return Procedure
4.1. The Buyer submits the return request to the Seller via [email address or contact information].
4.2. The Seller provides the Buyer with instructions for the return (e.g., return address, shipping method).
4.3. Upon receipt of the returned products, the Seller completes the inspection process and informs the Buyer about the status of the return or exchange.
5. Dispute Resolution
Disputes arising from the cancellation and return process will first be resolved through good-faith negotiations between the parties. In case of unresolved disputes, Istanbul Courts and Enforcement Offices shall have jurisdiction, and Turkish Law shall apply.
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